Important:
1) For the security of your assets, please make sure to repeatedly confirm that the opponent’s payment method is consistent with the real-name authentication information to protect yourself from frauds.
2) You should try to avoid large-amount fiat currency transactions and strengthen the awareness of anti-money laundering.
3) When you trade in fiat currencies on the Doex platform, please do not remark sensitive information during the payment, such as Doex, digital currencies, Bitcoin, BTC, USDT, ETH.
4) If you have any questions during the transaction, please submit the work order.
If you face this problem when conducting fiat currency transactions on the Doex platform, please confirm the following information:
1. reconfirm whether the collection method you have filled in for the transfer is completely consistent with that displayed on the order details page;
2. if the payment method selected by you is bank cards, please confirm whether it is instant posting;
3. please contact your bank / payment institution to check whether it is caused by system maintenance or other reasons;
4. if there is no problems in terms of the above, please submit the work order.
Doex Team
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